Terms of Service

1. Our Services

AcquireSpot ("we," "us," "our") provides an AI-powered sales automation engine for client businesses ("you," "the Client"), including AI voice and chat agents that answer, qualify, and book inbound calls and messages, automated follow-up and reminder workflows, calendar/dispatch scheduling, and integration into your CRM, along with Google Search Ads management and landing page and form design where included in your plan. Specific scope, deliverables, included usage (call minutes, chat conversations), and ad-spend arrangements are set out in your signed proposal or order form, which forms part of these Terms.

2. Eligibility & Engagement

Our services are intended for registered businesses. By engaging us, you confirm you have authority to bind your business to these Terms and that the information you provide (industry, revenue, contact details) is accurate.

3. Fees, Invoicing & Payment

Fees, retainers, included usage, and any ad-spend pass-through are set out in your proposal or invoice. Unless otherwise agreed in writing:

• Invoices are payable in full by the due date stated on the invoice.
• Call minutes, chat conversations, or other usage beyond the amount included in your plan are billed as overage at the rate stated in your proposal. Overage charges not disputed in writing within 10 days of invoicing are deemed accepted and are due on the same terms as your regular invoice.
• We reserve the right to require a valid card or bank account on file as a condition of service, and to automatically charge that card or account for recurring fees and overage charges as they come due.
• If payment is not received by the due date, we may pause or halt the AI voice/chat agents, active campaigns, lead delivery, and any work in progress until the account is brought current.
• Work paused for non-payment resumes once payment is received; we are not liable for calls, leads, rankings, or momentum lost during a payment-related pause.
• Repeated late payment, a failed or disputed card charge, or unpaid overage charges may be treated as grounds for immediate suspension or termination under Section 14.
• Our fees reflect underlying third-party costs (e.g. LLM/AI model fees, voice agent and telephony costs, and other third-party charges incurred to provide your service). If those costs increase, we may increase your fees accordingly, with at least 30 days' written notice before the change takes effect.
• Prices shown are exclusive of GST charges for Australian residents.
• Prices shown are exclusive of any applicable state or local sales tax for U.S. residents, which will be added to your invoice if required by law in your state.

4. Refunds & Non-Refundable Costs

Fees already paid are non-refundable except as required by law. This includes, without limitation, LLM/AI model setup and usage costs, phone number and telephony provisioning costs, and any other third-party platform, tool, or software cost we have paid on your behalf or incurred to set up or run your service — once paid, these are non-refundable, whether or not you continue using the service. Ad spend already submitted to Google or another ad platform is likewise non-refundable and governed by that platform's own terms.

5. No Guarantee of Results

Our AI voice and chat agents qualify and route callers/leads against the criteria agreed with you, but we do not guarantee a specific number of calls answered, leads, sales, or revenue outcomes. Results depend on factors outside our control, including your team's follow-up, call/message volume, market conditions, and third-party platform performance.

6. Client Responsibilities

You agree to respond to qualified leads and bookings in a timely manner, provide accurate business information, grant any CRM, calendar, phone, or account access reasonably required to deliver the automation service, keep a valid payment method on file where required under Section 3, and settle invoices and overage charges by their due date.

7. Intellectual Property

The finished, client-specific output we build for you — your branded landing pages populated with your copy and images, your specific ad campaigns, and your qualified lead data — becomes yours to use upon full payment for the engagement in which it was created. This does not extend to the underlying reusable template, framework, or chatbot flow logic it was built from — that remains our property as described in Section 8, and we retain the right to reuse, adapt, license, and resell it to other clients and third parties at our discretion.

8. AcquireSpot Brand & IP

The "AcquireSpot" name, logo, and all associated branding, along with our underlying methodology, ad frameworks, AI chatbot and voice-agent scripts, landing page templates, and other proprietary tools and processes, are and remain our exclusive property.

This clause applies to everyone — Clients, competitors, agencies, contractors, former staff, and any other third party — anyone who might try to copy, imitate, or take our brand or systems for their own use, regardless of whether they have engaged our services. No one may use, reproduce, register, or claim ownership of our name, branding, or business identity — in whole or in part, in any market — represent themselves as AcquireSpot or as affiliated with, endorsed by, or a division of AcquireSpot, or reverse-engineer, copy, imitate, or resell our systems, templates, or scripts, whether for their own use or on behalf of someone else.

We actively monitor for unauthorized use of our brand or systems and will pursue action against any party found doing so. This clause does not restrict a current Client's use of the finished output built for them under Section 7. We may identify a Client as such and reference their business name and results (e.g. in case studies or testimonials) unless they tell us otherwise in writing.

9. Non-Solicitation

During your engagement with us and for 12 months after it ends, you agree not to directly or indirectly solicit, hire, or engage any contractor, developer, or AI/automation specialist we used to build or support your service, without our prior written consent.

10. Third-Party Platforms

Delivering our services relies on third-party platforms (e.g. Google Ads, Vapi, AI voice/chat providers, and AI models such as ChatGPT and Claude). Your use of the service is also subject to those platforms' own terms, and we are not liable for outages, policy changes, or account actions taken by those platforms. If a law, regulation, or a change made by one of these providers forces us to discontinue use of a given service or model, we may suspend the affected feature and seek an alternative provider or model without liability to you for the transition.

11. Data & Privacy

Our services involve processing your business's call, chat, and lead data, including through third-party AI providers such as ChatGPT and Claude (see Section 10). Our collection and use of this data is described in our Privacy Policy, which forms part of these Terms. You are responsible for ensuring you have the right to share any customer data you provide us with these third-party providers.

12. Force Majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including outages of telephony, internet, or third-party AI platforms, natural disasters, war, or government action. Affected obligations are suspended for the duration of the event.

13. Auto-Renewal

Unless otherwise stated in your proposal, engagements renew automatically at the end of each term (monthly or annually, as specified) unless either party gives written notice of non-renewal as specified in your proposal, or terminates as set out in Section 14.

14. Term & Termination

Either party may terminate the engagement with written notice as specified in your proposal. We may suspend or terminate services immediately for non-payment, unpaid overage charges, a failed or disputed card on file (see Section 3), or breach of these Terms. Fees and overage charges for work and usage delivered up to the termination date remain payable.

15. Assignment

You may not assign or transfer this agreement without our prior written consent. We may assign or transfer this agreement, in whole or in part, in connection with a merger, acquisition, or sale of our business, without your consent.

16. Limitation of Liability

To the extent permitted by law, our liability arising from this engagement is limited to the fees paid by you in the three months preceding the claim. We are not liable for indirect, incidental, or consequential losses, including lost profits or lost leads.

17. Confidentiality

Each party agrees to keep the other's non-public business information confidential and to use it only for the purposes of this engagement.

18. Governing Law

We work with clients across Australia. These Terms are governed by the laws of the state or territory in which the Client is based, and the parties submit to the exclusive jurisdiction of the courts of that location, without regard to conflict-of-law principles.

19. Contact Us

Questions about these Terms: